A deposit is required to reserve admission. Full payment must be completed before the course begins unless a payment plan is approved.
Concerns should first be discussed directly. If unresolved, a written complaint must be submitted within 14 days. The director will review within 7 business days. All complaints are handled confidentially and without retaliation.
All participants must maintain professionalism and respect.
100% attendance is mandatory. Missed hours must be completed through approved in-person make-up sessions. Certification is granted only after full attendance.
Retaliation or harassment of any kind is strictly prohibited. All reports will be investigated confidentially, and disciplinary action may follow.
All assignments and exams must be completed on time. Late submissions may incur penalties. Certification will be issued only after: